Frequently Asked Questions

Whether you're curious about our amenities, lease agreements, or community guidelines, we aim to provide clear and concise answers to ensure your experience with us is enjoyable and hassle-free. If you don't find the information you're looking for here, don't hesitate to reach out to our friendly team who are always ready to assist you.

How do I access laundry facilities?

The laundry room, located in the main building, operates from 8:00 AM to 3:45 PM Monday through Friday, excluding holidays.

What is the late rent policy?

Rent is due on the first of each month and considered late on the 6th. Late fees are $1.00 per day.

How do I pay my rent?

Rent payments can be made in person at the apartment office or via the drop box on the counter next to the office window. The office hours are from 8:00 AM to 3:45 PM Monday through Friday, excluding holidays

What utilities are included in my rent?

Water, Trash, and Sewer

How do I report maintenance issues?

To submit maintenance work order requests (including renovations/improvements), please visit the apartment office or call (775) 323-7443 EXT 100.

What amenities are available in the building?

Enjoy our complimentary coffee bar available daily! Our Rec Room has a TV, books puzzles, and games for your entertainment - available 8:00 AM to 3:45 PM Monday through Friday, excluding holidays. View our full list of amenities here.

How does parking work?

Permitted parking is reserved for registered and insured vehicles only. Visitors must obtain a parking permit from the office before parking on the premises. Street parking is available for vehicles without a permit.

What is the pet policy?

Service animals are the only pets permitted in the main building and common areas. Pets registered at the office are allowed in all units. Visiting pets, excluding service animals, are not permitted on the property.

Is renters’ insurance required?

Renters’ insurance is recommended but not required.

What is the policy for subletting my apartment?

Subletting is not allowed.

How do I terminate my lease agreement early?

A 30-day notice is required to terminate your lease agreement.

What security measures are in place?

The Reno Police Department monitors the entire property. In addition, we employ Triumph Security Services after hours. Reno Police Dispatch can be reached at (775) 334-2121.

How do I receive packages/mail?

The mailroom, located in the main building, operates from 8:00 AM to 3:45 PM, Monday through Friday, excluding holidays. USPS packages are placed in your mailbox within the mailroom while packages from other carriers are delivered directly to your doorstep

What are the rules regarding noise and quiet hours in the building?

Tenants are expected to conduct themselves considerately and refrain from actions that could disturb the peaceful enjoyment of other residents within the complex. Any behavior such as loud or profane language, yelling, fighting, or excessive noise that disrupts the tranquility of the premises is considered a nuisance. Activities such as loud parties or excessive volume from radios or TVs are also deemed nuisances and constitute a breach of the lease agreement, warranting immediate eviction.

Contact us

Connect with our team to discover the cozy comforts of Carville Senior Living. We’ll be in contact soon for inquiries on booking a tour, unit availability, and more.  

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